Frequently Asked
Questions

At Payday, we've made it easy to sign up using only your BVN and a selfie. It is important to sign up with your BVN to prevent impersonation and also to keep you safe. Users in Rwanda can sign up using their national ID.

At Payday, we strive to offer the fairest exchange rates. At the time of purchasing or selling a foreign currency with your local currency, the rates are always slightly lower than the prevailing market rates.

These tags are unique identifiers that replace account numbers on Payday. With them, you can receive or send money to any Payday user for free. For example, with your tag, a friend in another continent gets to send money to you instantly with no transfer charges.

Every Payday user has a USD, EURO, GBP, and RWF wallet where you can swap and store value in those currencies. Your wallet is where funds are stored, from which you can then fund your cards. However, you use your virtual accounts to receive money from outside the Payday app for funding in Naira (using your VFD & Providus accounts) or USD & GBP using IBANs for those who have approved accounts.

Setting up a card on Payday is simple and seamless. The cards can be used for transactions anywhere in the world.

Currently, money can only be sent from your payday account to any local Nigerian bank account and to your MOMO account as a Rwandan.

For transactions to a NGN bank account, users are charged ₦‎35/Transaction, for transactions to a local Rwandan account/ MOMO account, users are charged RWF 600.

The transfer limit for your account is 1m NGN per day, 1m per transaction, $1333 per day and per transaction, and RF 1,000,000 per day.

With Payday, you get to receive money from anywhere in the world.

The exchange rate is done at the prevailing market rates. To check the rates in real-time, kindly click on settings >> rates and fees.

To view the rates in real-time on the app, kindly click on settings >> rates and fees and you will see the rates used.

The spending limit per Visa card is $3,000 and $10,000 for Mastercard per month. However, you can hold more than your spending limit on your card.

At the moment, you can only have one Visa Card, one Master Card, and one Verve Card per account.

Though transactions can be pending for longer than usual, they go through most times. However, if the status reads failed, you'll get a reversal in less than 30 minutes.

Yes, they work everywhere except for betting, crypto, and adult websites.

Your card can be used in any country where USD cards are accepted.

While there are no charges for receiving money into your foreign account, you will be charged a flat fee of 8Pounds/ Euro and 0.5% capped at $25 to send out USD from your account.

Yes, your funds are very secure in your virtual account.

Your Payday virtual account is linked to your wallet. When funds are sent to your Payday account through your virtual account, they will reflect in your wallet. You can then use your wallet to send funds to other Payday users, swap to another currency, and fund your card.

You can easily fund your USD card from your NGN balance by following the steps below:

• Step 1: Click on the drop-down button at the top of your dashboard to switch accounts.
• Step 2: Choose your NGN
• Step 3: Click on the Swap button and swap Naira to USD (The funds will be credited to your USD wallet.)
• Step 4: Navigate to the card page and click “top up” with the desired amount in USD.

• Step 1: Ensure your USD wallet is funded.
• Step 2: Click on cards
• Step 3: Click on top up
• Step 4: Enter the amount you want to fund the card with. Please note that your USD wallet must have enough funds for this transaction to be successful.

The funds go to the wallet of whatever currency you swapped to eg. If you swap Dollars for Naira, the funds go to your Naira wallet.

There are 3 ways you can fund your USD wallet at the moment. You can either swap the funds in your NGN balance to USD, Apple Pay, or via your USD account details.